Make a Claim

How to Make a Claim

Report the Issue Immediately

Call us or fill out the form as soon as you notice a problem. Don't wait - delaying can affect your claim.

Provide Your Details

Have your customer reference number (TF-XXXXXX) ready, along with the appliance make, model, and fault description.

Pay the £25 Excess

We'll take payment over the phone or send a secure link. This is the only cost you'll pay.

Engineer Visit Arranged

We'll schedule an engineer to visit within 3-5 working days. They'll repair or replace your appliance.

Claim Excess

£25

One simple fee per claim. No hidden costs.

Before You Claim - Please Read

We're here to help with genuine breakdowns. However, we cannot cover:

Pre-existing issues - Faults that existed before your plan started
Accidental damage - Drops, spills, impacts, or misuse
Damage by others - Family, friends, visitors, or third parties
Natural events - Lightning, floods, power surges, storms
Delayed reporting - Issues you noticed but left to worsen
Neglect - Lack of maintenance or ignoring warning signs

Personal injury claims must be directed to the appliance manufacturer, not Tradeflix.

Submit a Claim Online

Can't call? Fill out the form below and we'll contact you within 24 hours.

Customer Reference Number *

First Name *

Last Name *

Phone Number *

Email Address *

Appliance Type *

Appliance Brand *

Model Number (if known)

When did the fault occur? *

Describe the Fault *

Preferred Contact Time

I confirm this fault has occurred after my policy started, is not due to accidental damage or misuse, and I reported it as soon as I noticed it. *

By submitting, you agree to pay the £25 excess when we contact you.

Claim Submitted!

Thank you. Our claims team will review your submission and contact you within 24 hours to arrange the £25 excess payment and schedule an engineer visit.

Your Claim Reference: CLM-000000

Please keep this reference for your records.

Back to Home

Call Our Claims Team