GDPR Policy
Last updated: January 2024
Your Data, Your Rights. Tradeflix is fully committed to protecting your personal data and respecting your privacy rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. This policy explains your rights and how we safeguard your information.
1. Our Commitment
As a data controller, Tradeflix (PackBros Ltd, SC838492) commits to:
- Processing your data lawfully, fairly, and transparently
- Collecting data only for specified, explicit purposes
- Keeping data accurate and up to date
- Storing data only as long as necessary
- Ensuring appropriate security measures
- Never selling your data to third parties
2. Your Data Rights
Under UK GDPR, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you. We'll respond within 30 days.
Right to Rectification
Have inaccurate or incomplete personal data corrected immediately.
Right to Erasure
Request deletion of your data in certain circumstances ("right to be forgotten").
Right to Restrict
Limit how we process your data while we verify its accuracy or legality.
Right to Portability
Receive your data in a portable format to transfer to another service.
Right to Object
Object to processing based on legitimate interests or for marketing purposes.
3. How to Exercise Your Rights
To make a data request, contact us at:
Email: insurance@tradeflix.co.uk
Phone: 0141 266 0037
Subject Line: "GDPR Data Request"
Please include your full name, customer reference (if applicable), and clearly state which right you wish to exercise. We may need to verify your identity before processing requests.
Response Times
- Standard requests: Within 30 days
- Complex requests: Up to 90 days (we'll notify you)
- Urgent requests: We'll prioritise where possible
4. Lawful Basis for Processing
We process your data under the following legal bases:
- Contract: To provide your appliance care plan and process claims
- Legitimate Interest: To improve services, prevent fraud, and communicate about your plan
- Consent: For marketing communications (which you can withdraw anytime)
- Legal Obligation: To comply with tax, accounting, and regulatory requirements
5. Data Security
We implement robust technical and organisational measures:
- 256-bit SSL/TLS encryption for all data in transit
- Encrypted data storage at rest
- Regular security assessments and penetration testing
- Strict access controls and authentication
- Staff training on data protection
- Incident response procedures
6. Data Breach Notification
In the unlikely event of a data breach that poses a high risk to your rights, we will:
- Notify the ICO within 72 hours
- Contact affected individuals without undue delay
- Take immediate steps to contain and investigate
- Implement measures to prevent recurrence
7. Children's Data
Our services are not directed at individuals under 18. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.
8. Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects or significantly affects you. Quote calculations are algorithmic but reviewed by humans.
9. International Transfers
Your data is processed and stored within the UK. We do not transfer data outside the UK/EEA unless necessary, and always with appropriate safeguards.
10. Making a Complaint
If you're unhappy with how we handle your data:
- Contact us first: insurance@tradeflix.co.uk
- If unresolved: Contact the Information Commissioner's Office
ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113
11. Contact Our Data Protection Lead
PackBros Ltd trading as Tradeflix
Company No. SC838492 (Scotland)
Email: insurance@tradeflix.co.uk
Phone: 0141 266 0037
100% Digital Business – No Physical Office