Privacy Policy
Last updated: January 2024
Your privacy is important to us. This Privacy Policy explains how PackBros Ltd trading as Tradeflix ("we", "us", "our") collects, uses, and protects your personal information when you use our services. We are committed to protecting your data and being transparent about our practices.
1. Who We Are
Data Controller: PackBros Ltd trading as Tradeflix
Company Number: SC838492 (Scotland)
Email: insurance@tradeflix.co.uk
Phone: 0141 266 0037
We are a 100% digital business with no physical office address. All data processing is conducted securely online.
2. Information We Collect
2.1 Information You Provide
- Identity Data: Name, title, date of birth
- Contact Data: Email address, phone number, postal address
- Appliance Data: Type, brand, model, age, condition
- Financial Data: Payment card details (processed securely by our payment provider)
- Communication Data: Messages, emails, call records
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time on site, click patterns
- Cookie Data: See our Cookie Policy
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Process your quote and policy | Contract performance |
| Handle claims and arrange repairs | Contract performance |
| Collect payments | Contract performance |
| Send service communications | Contract performance |
| Send marketing (with consent) | Consent |
| Improve our services | Legitimate interest |
| Prevent fraud | Legitimate interest |
| Comply with legal obligations | Legal obligation |
4. Data Sharing
We only share your data when necessary to provide our services:
- Repair Engineers: Name, address, appliance details to arrange visits
- Payment Processors: Secure payment processing
- IT Providers: System hosting and maintenance
- Legal Authorities: When required by law
We never sell your data to third parties or share it for marketing purposes.
5. Data Security
We take data security seriously and implement appropriate measures to protect your information:
- 256-bit SSL encryption on all data transmission
- Secure, encrypted data storage
- Regular security audits and updates
- Access controls and staff training
- Secure payment processing (PCI DSS compliant)
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Active customer records | Duration of plan + 7 years |
| Quote enquiries (no purchase) | 2 years |
| Claim records | 7 years after claim resolution |
| Marketing preferences | Until consent withdrawn |
| Website analytics | 26 months |
7. Your Rights
Under UK GDPR, you have the right to:
- Access – Request a copy of your personal data
- Rectification – Correct inaccurate or incomplete data
- Erasure – Request deletion of your data ("right to be forgotten")
- Restrict Processing – Limit how we use your data
- Data Portability – Receive your data in a usable format
- Object – Object to certain types of processing
- Withdraw Consent – Withdraw consent at any time
To exercise any of these rights, contact us at insurance@tradeflix.co.uk.
8. Marketing Communications
We will only send you marketing communications if you have opted in. You can unsubscribe at any time by:
- Clicking "unsubscribe" in any marketing email
- Contacting us at insurance@tradeflix.co.uk
- Calling 0141 266 0037
9. International Transfers
Your data is stored within the UK and EEA. If we ever need to transfer data internationally, we will ensure appropriate safeguards are in place.
10. Complaints
If you're unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
11. Changes to This Policy
We may update this policy from time to time. Material changes will be notified via email or website notice.
12. Contact Us
PackBros Ltd trading as Tradeflix
Email: insurance@tradeflix.co.uk
Phone: 0141 266 0037
100% Digital Business – No Physical Office